SEMINAR FOUR, March 23

SEMINAR 4: Leveraging Indicators in all components of the Operational Risk Framework

led by Theresa O'Rourke, Managing Director, Operational Risk Management, Lori Corbett, Director, and Todd Lawrence, CITI

Send Theresa your top questions relating to the topic before the event so she can address them at the seminar, please send it to joanna.rejman@incisivemedia.com

• 08:30 Registration and breakfast
• 09:00 Basic fundamentals where the session will cover indicator types and purposes; range of monitoring capabilities (reporting, surveillance); how to ensure that indicators have an impact; and the roles and responsibilities of the 3 lines of defense; linkage to other metric initiatives such as Six Sigma
• 10:30 Morning break
• 11:00n Indicators use in operational risk - setting risk tolerances and thresholds, establishing correlations, supporting self assessment processes, informing scenarios and influencing capital
• 12:30 Lunch
• 1:30 Collecting, aggregating, and managing indicators across a corporation, managing multiple dimensions (process, entity, location, etc) for different purposes (fraud risk versus execution risk, control effectiveness); centralized versus decentralized operating models
• 3:00 Afternoon break
• 3:30 Indicator challenges; continuous improvement approaches; validation and benchmarking

Speaker biography:  

Theresa O'Rourke, Managing Director, Operational Risk Management, CITI

Theresa O'Rourke is the Institutional Client Group Operational Risk Manager .  She joined Citigroup in December 2010.  Theresa has over 20 years combined risk management, operations and consulting experience. 

Theresa was most recently at Credit Suisse as part of their Investment Banking Operation's Strategic Change Group (SCG) Management Team specializing in operating model redesign and technology re-engineering programs.  In addition to being the SCG Americas Regional Head, she also lead several global programs:  Client Operations, Prime Services, Ops Control & Reporting, and launched initiatives to develop consistent business process management and metrics and reporting architectures.

Prior to Credit Suisse, Theresa spent 14 years at Morgan Stanley where she held leadership positions in their Operations, Operational Risk and Corporate Treasury divisions, encompassing risk and control, program management, and process improvement functions. With Morgan Stanley's Corporate Treasury, Theresa managed cash management control functions and led their strategic global technology portfolio program.  During this time she spent 6 years based in their London offices.  While in Operational Risk, Theresa led the Global Institutional Operations in-line risk team and also spear-headed the initial firm-wide loss incident event capture program.  As co-lead of Institutional Operations Strategic Planning team, Theresa was responsible for overall PMO reporting as well as starting up new programs such as Lean Six Sigma Americas rollout and Latin America operational risk oversight.   Before Morgan Stanley, Theresa started her career in Andersen Consulting's Financial Services Practice specializing in technology strategy and implementation.

Theresa received her MBA from University of Buffalo concentrating in Management Information Systems and a BS in Industrial Technology from the Watson School of Engineering at Binghamton University.  Theresa is also Series 27 Finance & Operations Principle certified.   

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