Frequently asked questions
Which browsers do Brella support?
Google Chrome, Mozilla Firefox, Safari, and Edge.
Please note that 1-1 meeting functionality will be extremely limited on Internet Explorer.
When to log onto Brella?
As soon as the platform opens
How do I log on to Brella?
You will be sent an email with a link and unique log in code 3- 5 days before the start of the event. This code is unique to you only, so please do not share it.
If you require help logging on, please contact Jamie Munro at [email protected]
Using social media?
You can use your social media accounts to set up your profile, if you do so, your profile picture and information will be pulled automatically. If a pop up appears that does not allow you to register using your social accounts, this will be because your cookies have been disabled, please enable cookies in order to register using your social accounts. If this is not possible, you can register by clicking on “Create Brella account".
Tips for networking?
Take your time choosing your interests, as the AI-based matchmaking will recommend top matches to you based on your selections. You can see everyone registered to Brella, but your most relevant matches are listed first. So you can start booking meetings with delegates.
The Brella chat option opens up only after both parties have accepted the meeting and if you decide to keep the chat open after cancelling the original request.
We all have our own objectives for the event and it is better to cancel meeting requests that you do not want to take part in than leave it without response as “pending”. Your straightforward actions allow requesters to suggest that time to other valuable connections.
Do I need to log in with my unique code each day?
No, you only need to log in on the first day. Your code can only be used once, so, please do not share it out.
Can I share my code?
No, this is unique to you only.
Will I get meeting reminders?
Yes, these will be sent to your Brella account and email, if you add the meeting to your outlook (or other diaries), meeting reminders will pop up as normal.
Did I receive my unique code?
Your log in details for the event platform (unique join code and link) were/will be sent to all registered delegates on Wednesday, October 14, 2020.
If you are having difficulty logging on, please contact Jamie Munro at [email protected].
My code is invalid?
Your unique code is to be used once when you set up your profile, and then it cannot be used again. Just like a ticket into a physical event, when you enter, your ticket is scanned and cannot be used again.
Once you have set up your profile, you use this link to log into the virtual platform: https://next.brella.io/events
When can I view the event sessions?
Sessions will go live at the scheduled time. When a session is available, please click on the title and the live-session will appear, until then you will not be able to view.
You can view the OpRisk North America agenda here.
Can I view on-demand?
While the event is online, any sessions that have already taken place will appear “on demand” on our virtual platform. You can view these at any time during the virtual event.
OpRisk North America live sessions take place from October 19-22, but will remain open for registered delegates until October 30 for on-demand viewing.
I can't see the video?
If you are within a corporate firewall/proxy server, the video player may not be using the correct proxy server settings. Symptoms may include messages that read, Could not locate server: xxxxxx or cannot open: xxxxxx. To fix these settings you may need to contact your IT department.
My video is freezing?
This will be due to network congestion. Network congestion can cause the following issues:
- The sound works continuously, but the video freezes.
- The program continually stops and buffers.
- The streamed content stops, requiring you to click play again to resume.
My chat / video isn't working?
Please ensure you are not using Internet Explorer as your browser.
The video function does not work on the app.
If you are still having issues, you will need to clear your cache on your browser:
How to clear your cache:
- Open your browser
- Click on 'settings'
- Click on 'privacy and security'
- Choose the 'advanced' option
- Tick 'cookies and other site data' and 'cached images and files'
- Click 'clear data'
- Refresh the page and sign back into Broker Extra